Complaints, refunds & corrections — in writing

Open a case

Refunds — plain language

• —If a paid report or draft failed to generate, or is materially defective (wrong document analyzed, output cut off, engine error), tell us within 14 days and we refund the purchase.
• —If you bought the wrong product tier by mistake and haven’t used the paid output, tell us within 48 hours and we refund or swap it.
• —Refunds go back to the original payment method. We don’t claw back documents you already downloaded.
• —Asking for a refund never requires you to waive any right or sign anything.

Corrections — when we got something wrong

• —If an output misstates a statute, miscites an authority, or mislabels a verification status, report it here.
• —We acknowledge correction reports within 2 business days.
• —Confirmed errors are corrected in the engine (and its tests) — not just for you, for everyone after you — and counted in the public transparency report.
• —If we believe the output was right, we say so and show why, with sources.

Complaints — how they are handled

• —Every complaint gets a case row the moment you submit it — it cannot be quietly dropped.
• —We respond within 5 business days with what we found and what changes.
• —Aggregate complaint counts and resolution shares are published on the transparency page. Never your content or identity.
• —You can always also complain to your state’s consumer-protection agency or bar UPL committee — using our process first is never required.